FAQ

Q1: How can I place an order?
A: You can select products, add them to cart and finish checkout on yeeyoon.shop, follow the prompts to complete payment.

Q2: How long will it take to process my order?
A: Orders are processed within 1–3 business days after payment confirmation. Weekend and holiday orders will be processed on the next business day.

Q3: How do I track my package?
A: After shipment, we will send tracking number to your email.You can track delivery status with this number.

Q4: Can I return my product?
A: Yes. You can apply for return within 30 days after receiving the parcel. Items must be unused and keep original packaging. Please check our Return Policy for full rules, and send return request to support@yeeyoon.shop.

Q5: Do I need to pay customs tax?
A: International orders may incur import duties or customs fees charged by your local customs. These fees are borne by the buyer.

Q6: What should I do if my item arrives damaged or wrong?
A: Please email us within 7 days after receiving the package, attach photos of the package and product. We will verify and arrange solution for you.

Q7: How long does refund take?
A: After we receive and inspect your returned goods, refund will be initiated within 5–10 business days. The arrival time depends on your payment provider.

Q8: How can I contact customer service?
A: Our official contact email is support@yeeyoon.shop. We reply within 2 working days.